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Privacy Policy

PRIVACY AND COOKIES POLICY

We are Floor R Us Limited trading as Flooring Surgeons, a company registered in England and Wales.  Our company registration number is 10390644.  
Our trading address is: 214a Dudley Rd, Halesowen, Birmingham B63 3NJ.

 

We are committed to protecting and respecting your privacy.

 

This policy (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data, how we will treat it and the cookies that we use. By visiting www.flooringsurgeons.co.uk you are accepting and consenting to the practices described in this policy.
Our privacy and cookies policies are written in compliance with and subject to English Law only.

PRIVACY POLICY

For the purpose of the Data Protection Act 1998 (the Act), the data controller is ‘Floor R Us Limited’. Information Commissioner’s Office registration number: ZA283143.

INFORMATION WE COLLECT FROM YOU 

We will collect and process the following data about you:

  • Information you give us. This is information about you, that you give us by filling in forms on our site, by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

With regard to each of your visits to our site, we will automatically collect the following information:

  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
  • Information you give us. This is information about you, that you give us by filling in forms on our site, by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

USES MADE OF THE INFORMATION 

We use information held about you in the following ways:

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
  • To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
  • To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us;
  • To notify you about changes to our service;
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • As part of our efforts to keep our site safe and secure;
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION   

You agree that we have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, including any third party payment providers;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements or to protect the rights, property, or safety of Floor R Us Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

DISCLOSURE OF YOUR INFORMATION   

  • All information you provide to us is stored on our secure servers. Any direct payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS 

  • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.
  • Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION 

  • The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

COOKIES POLICY

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

LIST OF COOKIES WE COLLECT

You can find out more about the cookies we use in the table below:

Cookie Name Cookie Description (purpose) Expiration Time
woocommerce_cart_hash
woocommerce_items_in_cart
 These two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. No personal information is stored within these cookies. N/A
wp_woocommerce_session_
 Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored. N/A
__distillery
 This cookie is used by our video player to remember where you are in a video so that if playback is interrupted (for example, by losing your internet connection), then you can get right back to where you left off. Expires when browser is closed
__utma
 Used to distinguish users and sessions. The cookie is created when the JavaScript library executes and no existing __utma cookies exist. The cookie is updated every time data is sent to Google Analytics. 2 years from Set/Update
__utmt
 Used to throttle request rate. 10 minutes
__utmb
 Used to determine new sessions/visits. The cookie is created when the JavaScript library executes and no existing __utmb cookies exist. The cookie is updated every time data is sent to Google Analytics. 30 minutes from Set/Update
__utmz
 Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the JavaScript library executes and is updated every time data is sent to Google Analytics. 6 months from Set/Update
__utmv
 Used to store visitor-level custom variable data. The cookie is updated every time data is sent to Google Analytics. 2 years from Set/Update
_ga
 Used to distinguish users. 2 years
_gid
 Used to distinguish users. 24 hours

CHANGES TO THIS POLICY 

Any changes we make to our privacy and cookies policy in the future will be posted on this page.

CONTACT 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our registered office, or by writing to us at 214a Dudley Rd, Halesowen, Birmingham B63 3NJ, emailing us at info@flooringsurgeons.co.uk, or by telephoning our customer service team on 0121 274 8575.