We are Floor R Us Limited trading as Flooring Surgeons, a company registered in England and Wales. Our company registration number is 10390644.
Our trading address is: 214a Dudley Rd, Halesowen, Birmingham B63 3NJ.
We are committed to protecting and respecting your privacy.
This policy (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data, how we will treat it and the cookies that we use. By visiting www.flooringsurgeons.co.uk you are accepting and consenting to the practices described in this policy.
Our privacy and cookies policies are written in compliance with and subject to English Law only.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is ‘Floor R Us Limited’. Information Commissioner’s Office registration number: ZA283143.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
Cookie Name | Cookie Description (purpose) | Expiration Time |
---|---|---|
woocommerce_cart_hash
woocommerce_items_in_cart
|
These two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. No personal information is stored within these cookies. | N/A |
wp_woocommerce_session_
|
Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored. | N/A |
__distillery
|
This cookie is used by our video player to remember where you are in a video so that if playback is interrupted (for example, by losing your internet connection), then you can get right back to where you left off. | Expires when browser is closed |
__utma
|
Used to distinguish users and sessions. The cookie is created when the JavaScript library executes and no existing __utma cookies exist. The cookie is updated every time data is sent to Google Analytics. | 2 years from Set/Update |
__utmt
|
Used to throttle request rate. | 10 minutes |
__utmb
|
Used to determine new sessions/visits. The cookie is created when the JavaScript library executes and no existing __utmb cookies exist. The cookie is updated every time data is sent to Google Analytics. | 30 minutes from Set/Update |
__utmz
|
Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the JavaScript library executes and is updated every time data is sent to Google Analytics. | 6 months from Set/Update |
__utmv
|
Used to store visitor-level custom variable data. The cookie is updated every time data is sent to Google Analytics. | 2 years from Set/Update |
_ga
|
Used to distinguish users. | 2 years |
_gid
|
Used to distinguish users. | 24 hours |
_gat
|
Used to throttle request rate | 1 minute |
__Stripe_mid
|
Used to distinguish users during payment (via online gateway) | Expires when browser is closed |
SNID, SID, SS, SAPISID, APISID, SSID, HSID, NID, PREF
|
Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users. | Varies from a single session, to 1 year |
1P_JAR
|
Google advertising cookies used to track and gather statistics, and also monitor conversion rates. | 1 week |
CART
|
The association with your shopping cart. | 1 hour |
CATEGORY_INFO
|
Stores the category info on the page, which allows us to display pages more quickly. | 1 hour |
COMPARE
|
The items that you have in the Compare Products list. | 1 hour |
CURRENCY
|
This cookie stores which currency you prefer to view our products' prices in. By default this will be your local currency and save you time registering your preferred currency on future purchases. | 1 hour |
CUSTOMER
|
An encrypted version of your customer ID with the store. | 1 hour |
CUSTOMER_AUTH
|
An indicator if you are currently logged into the store. | 1 hour |
CUSTOMER_INFO
|
An encrypted version of the customer group you belong to. | 1 hour |
CUSTOMER_SEGMENT_IDS
|
An encrypted version of the customer group you belong to. | 1 hour |
EXTERNAL_NO_CACHE
|
A flag, which indicates whether caching is disabled or not. | 1 hour |
FRONTEND
|
Your session ID on the server. | 1 hour |
GUEST-VIEW
|
Allows guests to edit their orders. | 1 hour |
LAST_CATEGORY
|
The last category you visited. | 1 hour |
LAST_PRODUCT
|
The most recent product you have viewed. | 1 hour |
NEWMESSAGE
|
Indicates whether a new message has been received. | 1 hour |
NO_CACHE
|
Indicates whether it is allowed to use cache. | 1 hour |
PERSISTENT_SHOPPING_CART
|
A link to information about your cart and viewing history if you have asked the site. | 1 hour |
POLL
|
The ID of any polls you have recently voted in. | 1 hour |
POLLN
|
Information on what polls you have voted on. | 1 hour |
RECENTLYCOMPARED
|
The items that you have recently compared. | 1 hour |
STF
|
Information on products you have emailed to friends. | 1 hour |
STORE
|
The store view or language you have selected. | 1 hour |
USER_ALLOWED_SAVE_COOKIE
|
The products that you have recently viewed. | 1 hour |
VIEWED_PRODUCT_IDS
|
The products that you have recently viewed. | 1 hour |
WISHLIST
|
An encrypted list of products added to your Wish list. | 1 hour |
WISHLIST_CNT
|
The number of items in your Wish list. | 1 hour |
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our registered office, or by writing to us at 214a Dudley Rd, Halesowen, Birmingham B63 3NJ, emailing us at info@flooringsurgeons.co.uk, or by telephoning our customer service team on 0121 274 8575.
Choose your preferred delivery date when placing your order to ensure it aligns with your personal schedule and convenience.
Our system offers a variety of dates to accommodate your needs and preferences.
This allows you to have your flooring delivered at a time that works best for you, avoiding any unnecessary delays.
With our flexible payment plans through Klarna, you can easily manage the cost of your new flooring.
Choose from options like splitting the total into interest-free instalments or delaying payment for up to 30 days.
Check out our Klarna page for more information and find the payment option that works best for you.
We make the return process simple, giving you the flexibility to send back any item within 30 days if it doesn’t meet your expectations.
There are no complicated steps or excessive paperwork involved, making it quick and stress-free.
For more details on how it works, visit the Returns section on our website.
Wastage in flooring is the extra material needed for cutting and fitting around edges and irregular spaces. We calculate an extra 10% of your total flooring area to ensure there is enough material to complete the project without shortages.
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