Returns & Cancellations

Return

We offer a hassle-free 30-day return policy from the day you receive your items!

30 Day Return

You have 30 days to decide whether to keep the product or return any excess packs.

Arrange Your Return

Initiate a return by contacting us via phone or email, or simply bring the items to our store.

14-Day Refund

Refunds are processed within 14 days after we receive your returned items.

What if I have an issue with my product?

Flooring Surgeons always endeavour to provide you with the highest quality products on the market, however in the unlikely event that you do have an issue with your product, please contact us.

Cancellations

Upon receiving your order confirmation email, you will have up to 24 hours to cancel your order. If you cancel within this period, you will receive a full refund for your order. If you wish to cancel your order after this time, then you will be subject to our refund policy, as your order will have already been processed and is likely to be on its way to you.

Key Information and Return Guidelines

When you receive your delivery, it is important you check the package and if there are any signs of immediate damage or items missing, please firstly notify your delivery driver so a note can be made on your paper work. Take photos as they are always helpful too.

Please note, products must be

We will only issue a refund to you once we have inspected the goods and accept that the goods have been returned in their original condition. Refunds will be processed within 14 days of receiving your items.

It should be noted that we are unable to accept items as being faulty if they have been tampered with or used in a way that is against the manufacturer’s advice or ours. Please visit our terms & conditions for full details on what to do if there are any issues with your product.