We will only issue a refund to you once we have inspected the goods and accept that the goods have been returned in their original condition. Refunds will be processed within 14 days of receiving your items.
It should be noted that we are unable to accept items as being faulty if they have been tampered with or used in a way that is against the manufacturer’s advice or ours. Please visit our terms & conditions for full details on what to do if there are any issues with your product.
All unopened products can be returned if they’re in their original, undamaged packaging with all seals, label
Klarna orders have unique terms and conditions. Visit Klarna’s FAQs for detailed information on how Klarna payments work.
Once we have received the returned goods, you will receive a confirmation email. After inspection, we will start to refund process which will be processed within 14 days.
If the products are opened and are not in a resealable condition, it cannot be returned.
Upon arrival: If your delivery is damaged, accept it and clearly sign the paperwork as “damaged.” Take pictures of the damage and identify how many planks are unusable. Stop installation immediately. Do not attempt to install damaged flooring. Contact us immediately, call us or email returns@flooringsurgeons.co.uk. We’ll guide you through the refund or replacement process for the damaged planks.
You can cancel your order within 24 hours of purchase. After that, you will need to go through the returns process.
Choose your preferred delivery date when placing your order to ensure it aligns with your personal schedule and convenience.
Our system offers a variety of dates to accommodate your needs and preferences.
This allows you to have your flooring delivered at a time that works best for you, avoiding any unnecessary delays.
With our flexible payment plans through Klarna, you can easily manage the cost of your new flooring.
Choose from options like splitting the total into interest-free instalments or delaying payment for up to 30 days.
Check out our Klarna page for more information and find the payment option that works best for you.
We make the return process simple, giving you the flexibility to send back any item within 30 days if it doesn’t meet your expectations.
There are no complicated steps or excessive paperwork involved, making it quick and stress-free.
For more details on how it works, visit the Returns section on our website.
Wastage in flooring is the extra material needed for cutting and fitting around edges and irregular spaces. We calculate an extra 10% of your total flooring area to ensure there is enough material to complete the project without shortages.
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